Unique. Personal. Connected.
We provide high quality telephonic customer interactions.
Through our call centres we provide:
Inbound Sales focuses on aligning the steps in the sales and marketing cycles with those in the buying cycle. This is accomplished by leveraging technology, process improvement, and knowledge to effectively and efficiently collaborate with the most appropriate individuals.
In traditional sales and marketing (i.e outbound) systems, companies focus on finding customers.
Our calling model has three basic tenets to achieve relevance:
a) Know the right companies and people to call
b) Call at the right time
c) Use relationships to get you referred
This professional voice logging system is designed for recording and archiving of communications. Whether recording phone calls or radio communications, the administrator (you) can conduct live monitoring while recording conversations. This technology meets the needs of small business users to high level organizations with voice logging capabilities that record phone calls and conversations on all types phone systems.
Selling of additional products or services to your existing customers/clients.
At Live Wire we believe, people can learn new information, re-learn and reinforce existing knowledge and skills, and most importantly have time to think and consider what new options can help them improve their effectiveness at work. Effective trainings convey relevant and useful information that inform participants and develop skills and behaviors that can be transferred back to the workplace.
The goal of our staff training is to create an impact that lasts beyond the end time of the training itself. The focus is on creating specific action steps and commitments that focus our staff’s attention on incorporating their new skills and ideas back at work.
This solution is used to provide advanced management capabilities for the data used to conduct Outbound dialing campaigns.
Eg: Often companies need to change their dialing records or campaign design instantly - a company performing debt collections, for example, might need to know instantly if their mail room receives a check containing a payment, or if their inbound agents receive a call from the customer making payment. Since dialers tend to run on data which is separated from the main customer database, the dialer will never know that the payment was made and will dial the record incorrectly. Alternatively a company may need to call a customer immediately in response to them filling in a web based form.
For disaster recovery, large companies may need the ability to respond instantly to move their calls from one call center to another should a disaster or major event occur.
This is where Live Wire Steps in…
Together with real time status information, our Campaign Management solutions are a powerful tool, which greatly simplify the management of complex dialing campaigns.
This professional voice logging system is designed for recording and archiving of communications. Whether recording phone calls or radio communications, the administrator (you) can conduct live monitoring while recording conversations. This technology meets the needs of small business users to high level organizations with voice logging capabilities that record phone calls and conversations on all types phone systems.
Inbound Sales focuses on aligning the steps in the sales and marketing cycles with those in the buying cycle. This is accomplished by leveraging technology, process improvement, and knowledge to effectively and efficiently collaborate with the most appropriate individuals.
In traditional sales and marketing (i.e outbound) systems, companies focus on finding customers.
Our calling model has three basic tenets to achieve relevance:
a) Know the right companies and people to call
b) Call at the right time
c) Use relationships to get you referred.
This professional voice logging system is designed for recording and archiving of communications. Whether recording phone calls or radio communications, the administrator (you) can conduct live monitoring while recording conversations. This technology meets the needs of small business users to high level organizations with voice logging capabilities that record phone calls and conversations on all types phone systems.
We provide high quality telephonic customer interactions.
47 on Strand, Unit 200, Strand Street, Cape Town, 8001
Phone: +27 21 488 9900
Fax: +27 21 424 4377